Frequently Asked Question   

             1) Heavy and full commercial usage

             2) Light commercial usage

             3) What is my warranty for smoothfitness products?

             4) What will be the delivery period if I order cardiovascular equipment?

             5) What will be the delivery period if I order strength equipment?             

             6) Warranty for startrac and inflights fitness equipments                                       

 


 

Heavy and full commercial usage
Facilities where equipment use is regularly in excess of 8 hours per day. All dues-paying facilities fall into the category of a full commercial warranty as well as many non-dues-paying facilities.

Example : Hardcore / Commercial Gyms and Health Clubs.
 
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Light commercial usage
Non-dues paying facilities where equipment use is generally between 4-6 hours per day .

Example : Corporate Wellness Centers / Gym , Residential Condo Facility
 
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What is my warranty for light commercial products?
    * HOME TO LIGHT COMMERCIAL USE ( Between 4 to 6 hours per day) - one (1) year on parts and SERVICE.  


    * FOR HOME USE ONLY - one (1) year on parts including FRAME and MOTOR ; one (1) year on SERVICE.
 
 
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What will be the delivery period if I order gym equipment?
    *  For Star Trac, Stairmaster, Nautilus equipment (Treadmills, Total Body Trainers , Steppers, Bikes) it usually take 60 to 90 days. This already includes manufacturer’s production lead time (also includes client’s special order of upholstery and frame colors) as well as the transit time until the product reaches the Philippines.

    * For Impulse/ Fitlux equipment (Home and  Light Commercial), stocks are limited already. It usually take 30-60 days production and importation.

If items are available , please allow us to deliver within three (3) working days from confirmed order and down payment.
 
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What for Startrac and Inflights fitness equipments?
 
*  Fit Inc.as the exclusive distributor of Star Trac, Nautilus and Stairmaster Equipment here in the Philippines is giving one (1) year WARRANTY for Parts and Motor and one (1) year  for service / labor for ALL Cardiovascular equipment.

    * For Star Trac , Nautilus Strength : Five (5) years on frame excluding coatings , one (1) year on other parts (bearrings, pulleys etc.) , ninety (90) days upholstery and one (1) year on labor.

    *  For Stairmaster : Five (5) years on frame excluding coatings ,one (1) year on other parts (bearrings, pulleys etc.) , ninety (90) days upholstery and one (1) year on labor.
 
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